Refund policy
Returns Policy
We want you to be happy with your order. If you change your mind, you may notify us that you wish to return an item within 14 days of receiving your order.
After notifying us, you must return the item within a further 14 days.
To start a return, please contact us at support@albionlion.co.uk and include your order number. If your return is accepted, we will provide return instructions and the correct return address.
Please do not send any items back without contacting us first.
Return Conditions
Customers may inspect items in the same way they reasonably would in a physical shop.
To receive a full refund, returned items should be:
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unworn, other than being tried on
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unwashed and unaltered
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free from damage, stains, odours or signs of extended use
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returned with any original tags and packaging where reasonably possible
We may reduce the refund if an item has lost value because it has been handled beyond what is reasonably necessary to inspect it.
For hygiene reasons, sealed products that are not suitable for return for health protection or hygiene reasons cannot be returned once their seal has been broken.
Personalised Items
Items made to your individual specifications or clearly personalised cannot normally be returned because you have changed your mind.
This does not affect your rights if the item is faulty, damaged, incorrect or not as described.
Standard Albion Lion products produced after an order is placed are not treated as personalised unless they have been specifically customised for the customer.
Return Shipping
For change-of-mind returns, the customer is responsible for the cost of returning the item.
We recommend using a tracked delivery service and keeping proof of postage, as we cannot be responsible for returned items that are lost or damaged in transit.
If an item is faulty, damaged, incorrect or not as described, we will cover reasonable return costs where a return is required.
Refunds
Once we receive your return, we will inspect it and notify you regarding your refund.
Approved refunds will be issued to the original payment method without undue delay and no later than 14 days after we receive the returned item or receive evidence that it has been sent back, whichever occurs first.
Where the entire order is cancelled, we will also refund the standard delivery charge originally paid. Any additional amount paid for an upgraded or express delivery service will not be refunded.
If only part of an order is returned, the original delivery charge will not normally be refunded.
Please allow additional time for your bank or payment provider to process the refund.
Faulty, Damaged or Incorrect Items
Please inspect your order when it arrives.
If an item is faulty, damaged, incorrect or not as described, contact us as soon as possible at support@albionlion.co.uk and include:
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your order number
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a description of the issue
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clear photographs showing the problem
Depending on the circumstances and your legal rights, we may offer a replacement, repair, refund or further return instructions.
Nothing in this policy affects your statutory rights under UK consumer law.
Exchanges
We do not currently offer direct exchanges.
To order a different size or item, please return the original item in accordance with this policy and place a new order separately.
Contact
For all return requests, contact: